OIT Status

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Updated: 25 min 21 sec ago

Carr Building - Network Maintenance

Tue, 2019-06-04 05:00

THIS IS A SCHEDULED EVENT Jun 4, 05:00 - 07:00 EDT

May 22, 10:22 EDT
Scheduled - Carr Building network connectivity and phone services will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

705 Broad Street - Network Maintenance

Thu, 2019-05-30 05:00

THIS IS A SCHEDULED EVENT May 30, 05:00 - 07:00 EDT

May 22, 10:21 EDT
Scheduled - 705 Broad Street network connectivity and phone services will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Friedl, Crowell, & American Dance Festival - Network Maintenance

Tue, 2019-05-28 05:00

THIS IS A SCHEDULED EVENT May 28, 05:00 - 07:00 EDT

May 22, 10:20 EDT
Scheduled - Friedl, Crowell, & American Dance Festival network connectivity and phone services will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

SECURITY ALERT

Fri, 2019-05-24 08:00

THIS IS A SCHEDULED EVENT May 24, 08:00 - 17:00 EDT

May 23, 09:56 EDT
Scheduled - In response to recent and ongoing security issues identified with the Microsoft Remote Desktop Protocol (RDP), Duke will block RDP access from the Internet to machines on the Duke campus starting May 24 unless the Internet access is made via a VPN (Virtual Private Network) session. After May 24, RDP will continue to work if you are on the Duke network, or from off campus as long as you use the Duke VPN.

For more information about the VPN, see the OIT website:
https://oit.duke.edu/what-we-do/services/vpn

Summary

Microsoft announced a patch on May 14 for a critical vulnerability in RDP, which is widely used at Duke for remote access to Windows systems (desktops, laptops and servers). The vulnerability allows an attacker to remotely compromise the vulnerable machine without requiring authentication, leaving it totally unprotected against the vulnerability. Once on the machine, attackers can do what they want, including scan and spread to other machines running RDP, whether or not those other machines have networks addresses that are Internet-accessible (public) or have private network addresses. The extreme risk associated with this vulnerability necessitates this need for new protections in the immediate term. Moreover, our monitoring tools reveal that over 98% of traffic from the Internet attempting to connect to Duke machines running RDP is malicious in nature – a sign that attackers have already attempting to compromise the machine via a weak password or vulnerability in the RDP application, even before this latest vulnerability.

Due to the nature of this vulnerability, the Security Office is also taking an aggressive stance to immediately patch all impacted machines and are working with local IT staff to install those patches. Although we are requiring patches by May 24 and are instituting a campus-wide block of the RDP protocol from the Internet on May 24, the aforementioned provisions will ensure that users who need to RDP to their on-campus machines from off-campus may continue to do so by using the VPN. In addition, users with special circumstances that necessitate their campus machines that MUST remain available from the Internet may request an exception (details below).

Exceptions

There will be no exceptions granted for patches. The Security Office will consider exceptions on a case-by-case basis for machines that need to remain open to the Internet (i.e., accessible without the VPN, typically in cases where external use is legitimate but is not by Duke account holders). These machines will have to meet the following requirements:

• Exception must be requested by a departmental IT group.
• Exception must have a compelling reason for remaining open to the Internet.
• Machine must have a fully patched and supported OS.
• Machine must have MFA enabled for RDP and be validated by the Security Office.
• Machine must be enrolled in endpoint security program (BigFix/SCCM/JAMF, CrowdStrike).

Visit security.duke.edu to learn more about this vulnerability.

If you have questions about this update please contact the OIT Service Desk at (919) 684-2200.

Campus Wireless - Maintenance

Thu, 2019-05-23 05:00

THIS IS A SCHEDULED EVENT May 23, 05:00 - 06:00 EDT

May 22, 10:16 EDT
Scheduled - Campus Wireless has maintenance scheduled. Wireless connectivity may be briefly unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

West Duke, East Duke, and White Lecture Hall - Network Maintenance

Thu, 2019-05-23 05:00

THIS IS A SCHEDULED EVENT May 23, 05:00 - 07:00 EDT

May 15, 08:43 EDT
Scheduled - West Duke, East Duke, and White Lecture Hall network connectivity and phone services will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

API Healthcare - Maintenance

Thu, 2019-05-23 01:00

THIS IS A SCHEDULED EVENT May 23, 01:00 - 06:00 EDT

May 20, 07:38 EDT
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Multiple Locations - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-05-22 08:30

THIS IS A SCHEDULED EVENT May 22, 08:30 - 09:30 EDT

May 20, 07:30 EDT
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

French Science (124 Science Dr)
Biological Sciences (130 Science Dr)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Softball and Lilly Library - Network Maintenance

Tue, 2019-05-21 05:00

THIS IS A SCHEDULED EVENT May 21, 05:00 - 07:00 EDT

May 15, 08:41 EDT
Scheduled - Softball and Lilly Library network connectivity and phone services will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

ePrint - Maintenance

Sun, 2019-05-19 06:30

THIS IS A SCHEDULED EVENT May 19, 06:30 - 08:00 EDT

May 15, 08:54 EDT
Scheduled - ePrint maintenance has been scheduled. ePrint will be unavailable during the maintenance window. Users should not need to do anything after the maintenance is complete. Mobile print users may have to log back in to the mobile print app.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint

Art, Bivins, Brodie, and Williams Field - Network Maintenance

Thu, 2019-05-16 05:00

THIS IS A SCHEDULED EVENT May 16, 05:00 - 07:00 EDT

May 15, 08:38 EDT
Scheduled - Art, Bivins, Brodie, and Williams Field network connectivity and phone services will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

CIEMAS - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-05-15 08:30

THIS IS A SCHEDULED EVENT May 15, 08:30 - 09:30 EDT

May 13, 08:10 EDT
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

DukeCard - Maintenance

Tue, 2019-05-14 06:00

THIS IS A SCHEDULED EVENT May 14, 06:00 - 07:00 EDT

May 13, 09:59 EDT
Scheduled - DukeCard has maintenance scheduled. There is no anticipated impact to payment processing services during the maintenance window.

If you have any questions about the maintenance please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeCard visit : http://dukecard.duke.edu/

Biddle and Branson - Network Maintenance

Tue, 2019-05-14 05:00

THIS IS A SCHEDULED EVENT May 14, 05:00 - 07:00 EDT

May 9, 08:26 EDT
Scheduled - Biddle and Branson network connectivity and phone services will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Self Service Tools - Maintenance

Sun, 2019-05-12 00:00

THIS IS A SCHEDULED EVENT May 12, 00:00 - 04:00 EDT

May 8, 10:36 EDT
Scheduled - Self Service Tools will be unavailable for approximately 4 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools

Sakai - Maintenance

Sat, 2019-05-11 00:00

THIS IS A SCHEDULED EVENT May 11, 00:00 - 06:00 EDT

May 8, 10:37 EDT
Scheduled - Sakai will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sakai visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sakai

Sakai - Upgrade

Sat, 2019-05-11 00:00

THIS IS A SCHEDULED EVENT May 11, 00:00 - 06:00 EDT

May 2, 13:31 EDT
Scheduled - Sakai will be unavailable Saturday, May 11 from midnight to 6:00 am while the Duke Sakai Team performs an upgrade. The upgrade contains a new Rubrics tool and enhancements to the Gradebook, Tests & Quizzes, and Assignment tools. All existing sites and their content will be retained. Please note, Gradebook Classic will not be included in the new version of Sakai. All gradebook data will be available through the new Gradebook tool.

If you have any questions about the upgrade or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sakai visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sakai

Jabber - Maintenance

Thu, 2019-05-09 20:00

THIS IS A SCHEDULED EVENT May 9, 20:00 EDT  -  May 10, 00:00 EDT

May 8, 10:41 EDT
Scheduled - Jabber has maintenance scheduled. Users may be disconnected from Jabber instant messaging during the maintenance window, and may need to log back in.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber

Bishop and Baldwin - Network Maintenance

Thu, 2019-05-09 05:00

THIS IS A SCHEDULED EVENT May 9, 05:00 - 07:00 EDT

May 8, 10:44 EDT
Scheduled - Bishop and Baldwin network connectivity and phone services will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Spok Paging Web - Maintenance

Wed, 2019-05-08 21:00

THIS IS A SCHEDULED EVENT May 8, 21:00 - 22:30 EDT

May 7, 07:56 EDT
Scheduled - Spok Paging Web has maintenance scheduled. The maintenance pertains only to the Paging Web, not physical pagers, Spok Mobile, etc. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

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