OIT Status

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Updated: 11 min 11 sec ago

API Healthcare - Maintenance

Thu, 2019-03-21 01:00

THIS IS A SCHEDULED EVENT Mar 21, 01:00 - 06:00 EDT

Mar 18, 07:17 EDT
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

CIEMAS - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-03-20 08:30

THIS IS A SCHEDULED EVENT Mar 20, 08:30 - 09:30 EDT

Mar 13, 09:23 EDT
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

NAS - Maintenance

Tue, 2019-03-19 20:00

THIS IS A SCHEDULED EVENT Mar 19, 20:00 EDT  -  Mar 20, 21:00 EDT

Mar 13, 13:17 EDT
Scheduled - NAS maintenance has been scheduled for the following hosts:
• cx4-fe-nas01.oit.duke.edu
• homedir.oit.duke.edu
• oit-arch-fe11.oit.duke.edu
• oit-nas-fe01.oit.duke.edu
• oit-nas-fe02.oit.duke.edu
• oit-nas-fe05.oit.duke.edu
• oit-nas-fe10.oit.duke.edu
• oit-nas-fe11.oit.duke.edu
• secure-nas-fe01.oit.duke.edu
• secure-nas-fe11.oit.duke.edu
• ssri-nas-fe01.oit.duke.edu
• ssri-nas-fe11.oit.duke.edu
• tts-nas.oit.duke.edu

NAS hosts NOT affected by this maintenance include:
• oit-nas-arch-*
• oit-nas-fe03.oit.duke.edu
• oit-nas-fe12.oit.duke.edu
• oit-nas-fe13.oit.duke.edu
• oit-nas-nb01.oit.duke.edu
• oit-nas-nb02.oit.duke.edu
• oit-nas-nb12.oit.duke.edu
• oit-nas-tel11.oit.duke.edu
• oit-nas-tsm-*

Users may experience brief interruptions in their ability to connect to NAS file systems during the 3 rolling reboots that are required.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive

Self Service Tools - Maintenance

Sun, 2019-03-17 00:00

THIS IS A SCHEDULED EVENT Mar 17, 00:00 - 04:00 EDT

Mar 6, 10:56 EST
Scheduled - Self Service Tools will be unavailable for approximately 4 hours during the maintenance window.

Users will not be able to update their passwords via the Account Self Service page (https://idms-web.oit.duke.edu/portal/web/) during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Self Service Tools visit OIT's web page: https://oit.duke.edu/what-we-do/services/self-service-tools

SISS PeopleSoft Applications - Maintenance

Sat, 2019-03-16 06:00

THIS IS A SCHEDULED EVENT Mar 16, 06:00 - 14:00 EDT

Mar 13, 10:25 EDT
Scheduled - The SISS PeopleSoft applications listed below will be unavailable from 6:00AM until approximately 2 PM for maintenance on Saturday, 3/16/19.

Dukehub.duke.edu
soc.siss.duke.edu
Applicants.siss.duke.edu

The reporting environment csrpt.siss.duke.edu will be unavailable from 6 AM Saturday, 3/16/19, through Sunday, 3/17/19 at 9AM.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

Call Center Services - Maintenance

Thu, 2019-03-14 21:30

THIS IS A SCHEDULED EVENT Mar 14, 21:30 EDT  -  Mar 15, 00:00 EDT

Mar 6, 10:53 EST
Scheduled - Call Center Services has maintenance scheduled. No calls will be affected and no phones will be restarted, but active ACD agents may need to log back in if they are logged out during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services

Distributed Antenna System (Cellular Coverage) - Service Upgrade

Thu, 2019-03-14 20:00

THIS IS A SCHEDULED EVENT Mar 14, 20:00 EDT  -  Mar 15, 07:30 EDT

Mar 12, 08:48 EDT
Scheduled - As part of an upgrade to the entire campus wide DAS system the following buildings will experience a 60-90 second interruption in cellular service. The main hospitals will not be impacted during the upgrade.

Buildings:

School of Nursing
Trent
Hanes House
Seeley Mudd

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Distributed Antenna System (Cellular Coverage) - Service Upgrade

Wed, 2019-03-13 20:00

THIS IS A SCHEDULED EVENT Mar 13, 20:00 EDT  -  Mar 14, 07:30 EDT

Mar 11, 10:29 EDT
Scheduled - As part of an upgrade to the entire campus wide DAS system the following buildings will experience a 60-90 second interruption in cellular service. The main hospitals will not be impacted during the upgrade.

Buildings:

Allen
Langford
Westbrook
Language Center
Social Science
Telcom
Gray
Old Chem
West Campus Tunnel
Perkins Library
West Campus Steam Plant
Sociology
Decker
Mitchell
Edens 2-A
Edens 2-C
Edens 1-A
Edens 1-B
Edens 1-C
Wannamaker
Crowell
Few
Craven
K-4 Dorm
Keohane
Kilgo
Sanford
Bryan Center
Rubenstein
Flowers/Page
West Campus Union
Chapel
Penn Pavilion
Student Health
Gross Chem
Cancer Isolation
GSRB I
SORF
Hudson Eye
Global Health
Wadsworth Eye
North
Albert Eye Research
Research Park 1
Research Park 4
Research Park 3
MSRB I
MSRB II


If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Frontier Analog Services - Confirmed Service Issue

Wed, 2019-03-13 18:39

Mar 13, 18:39 EDT
Update - We are continuing to work on a fix for this issue.

Mar 13, 18:38 EDT
Identified - Frontier Analog services to the Durham campus have a confirmed service outage due to an off campus cable cut. Confirmed services that are impacted include:

-Hospital backup emergency phones
-DSL lines for various campus credit card machines
-ATM connections
-ISDN lines to Bryan Center, News and Communication, and the Chapel
-Analog lines to athletics
-Impacts a portion credit card machines in the campus hospital, clinics, Synderman, and other buildings

OIT is working with the carrier to restore service, but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

LSRC - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-03-13 08:30

THIS IS A SCHEDULED EVENT Mar 13, 08:30 - 09:30 EDT

Mar 11, 09:36 EDT
Scheduled - Wireless and wired connectivity in the LSRC (308 Research Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Fitz East Data Center Network - Maintenance

Wed, 2019-03-13 05:00

THIS IS A SCHEDULED EVENT Mar 13, 05:00 - 06:00 EDT

Mar 12, 09:06 EDT
Scheduled - OIT has scheduled maintenance for the Fitz East data center network.

OIT Network Engineering will be migrating a portion of the data center network infrastructure in the Fitz East data center to new network equipment.

There is no anticipated service impact during the migration but if you experience issues during or after the maintenance window please contact the OIT Service Desk: https://oit.duke.edu/help

Fitz East Data Center Network - Maintenance

Tue, 2019-03-12 05:00

THIS IS A SCHEDULED EVENT Mar 12, 05:00 - 06:00 EDT

Mar 11, 12:34 EDT
Scheduled - OIT has scheduled maintenance for the Fitz East data center network.

OIT Network Engineering will be migrating a portion of the data center network infrastructure in the Fitz East data center to new network equipment.

There is no anticipated service impact during the migration but if you experience issues during or after the maintenance window please contact the OIT Service Desk: https://oit.duke.edu/help

ePrint - Maintenance

Mon, 2019-03-11 09:00

THIS IS A SCHEDULED EVENT Mar 11, 09:00 - 14:00 EDT

Mar 6, 10:51 EST
Scheduled - ePrint maintenance has been scheduled. ePrint will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint

VPN Login Issues - Service Issue

Mon, 2019-03-11 07:14

Mar 11, 07:14 EDT
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with VPN has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help

Mar 11, 07:08 EDT
Update - All VPN contexts should be working again except for the 'default' context.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Mar 11, 06:49 EDT
Identified - OIT has confirmed a service issue with VPN. Users are unable to log in.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Mar 11, 06:28 EDT
Investigating - OIT staff are currently investigating reports of service issues with VPN. Users may not be able to log in. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about the VPN visit OIT's web page: https://oit.duke.edu/what-we-do/services/vpn

Fitz East Data Center Network - Maintenance

Mon, 2019-03-11 05:30

THIS IS A SCHEDULED EVENT Mar 11, 05:30 - 06:30 EDT

Mar 8, 13:20 EST
Scheduled - OIT has scheduled maintenance for the Fitz East data center network.

OIT Network Engineering will be migrating the load balancer infrastructure in the Fitz East data center to new data center network equipment.

There is no anticipated service impact during the migration but if you experience issues during or after the maintenance window please contact the OIT Service Desk: https://oit.duke.edu/help

ePrint Mobile Print - Maintenance

Sun, 2019-03-10 06:45

THIS IS A SCHEDULED EVENT Mar 10, 06:45 - 07:15 EDT

Mar 6, 10:40 EST
Scheduled - ePrint Mobile Print maintenance has been scheduled. Email submissions to mobile print will be unavailable during the maintenance window. Regular ePrint submissions (pop-up client submissions), Mobile Print web submissions, and Mobile print app submissions (iOS and Android) should not be impacted by the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint

SISS PeopleSoft Applications - Maintenance

Sat, 2019-03-09 06:00

THIS IS A SCHEDULED EVENT Mar 9, 06:00 - 14:00 EST

Mar 6, 11:07 EST
Scheduled - The SISS PeopleSoft applications listed below will be unavailable from 6:00AM until approximately 2 PM for maintenance on Saturday, 3/9/19.

Dukehub.duke.edu
soc.siss.duke.edu
Applicants.siss.duke.edu

The reporting environment csrpt.siss.duke.edu will be unavailable from 6 AM Saturday, 3/9/19, through Sunday, 3/10/19 at 9AM.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

Fitz East Data Center Network - Maintenance

Thu, 2019-03-07 05:00

THIS IS A SCHEDULED EVENT Mar 7, 05:00 - 06:00 EST

Mar 6, 09:08 EST
Scheduled - OIT has scheduled maintenance for the Fitz East data center network.

OIT Network Engineering will be migrating all Research Computing storage hosted in the Fitz East data center to new data center network equipment.

There is no anticipated service impact during the migration but if you experience issues during or after the maintenance window please contact the OIT Service Desk: https://oit.duke.edu/help

Bostock Library - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-03-06 08:30

THIS IS A SCHEDULED EVENT Mar 6, 08:30 - 09:30 EST

Mar 4, 09:49 EST
Scheduled - Wireless and wired connectivity in Bostock Library (411 Chapel Dr.) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Fitz East Data Center Network - Maintenance

Tue, 2019-03-05 05:00

THIS IS A SCHEDULED EVENT Mar 5, 05:00 - 06:00 EST

Mar 4, 08:27 EST
Scheduled - OIT has scheduled maintenance for the Fitz East data center network.

OIT Network Engineering will be migrating all storage hosted in the Fitz East data center, including NAS, to new data center network equipment. Also during this maintenance window the virtual server environment for voice services will be moved to the new network equipment.

There is no anticipated service impact during the migration but if you experience issues during or after the maintenance window please contact the OIT Service Desk: https://oit.duke.edu/help

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