OIT Status

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Updated: 31 min 14 sec ago

News Services and Alumni Building - Network Maintenance

Tue, 2019-09-24 18:00

THIS IS A SCHEDULED EVENT Sep 24, 18:00 - 23:00 EDT

Sep 18, 10:27 EDT
Scheduled - News Services and Alumni Building network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

SISS PeopleSoft Applications - Maintenance

Sat, 2019-09-21 06:00

THIS IS A SCHEDULED EVENT Sep 21, 06:00 - 17:00 EDT

Sep 18, 10:22 EDT
Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

dukehub.duke.edu
soc.siss.duke.edu
applicants.siss.duke.edu
m.siss.duke.educsrpt.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

ACD - Possible Service Issue

4 hours 14 min ago

Sep 19, 05:10 EDT
Investigating - OIT staff are currently investigating reports of service issues with ACD. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ACD visit OIT's web page: https://oit.duke.edu/

VOIP - Possible Service Issue

4 hours 19 min ago

Sep 19, 05:04 EDT
Investigating - OIT staff are currently investigating reports of service issues with VOIP. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VOIP visit OIT's web page: https://oit.duke.edu/

API Healthcare - Maintenance

8 hours 24 min ago

THIS IS A SCHEDULED EVENT Sep 19, 01:00 - 06:00 EDT

Sep 17, 07:30 EDT
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

CIEMAS - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-09-18 08:30

THIS IS A SCHEDULED EVENT Sep 18, 08:30 - 09:30 EDT

Sep 17, 08:49 EDT
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Smith Warehouse - Network Maintenance

Tue, 2019-09-17 18:30

THIS IS A SCHEDULED EVENT Sep 17, 18:30 - 22:00 EDT

Sep 11, 10:39 EDT
Scheduled - Smith Warehouse network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Sakai - Service Issue

Sun, 2019-09-15 17:14

Sep 15, 17:14 EDT
Identified - OIT has confirmed a service issue with Sakai. Users may experience connection problems when attempting to login. Using a Private/Incognito tab or clearing cookies in the browser may resolve this connectivity issue.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sakai visit OIT's web page: https://oit.duke.edu/what-we-do/applications/sakai

Sep 15, 17:04 EDT
Investigating - OIT staff are currently investigating reports of service issues with Sakai. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Sakai visit OIT's web page: https://sakai.duke.edu/

Off Campus Resources/Sites - Confirmed Service Issue

Fri, 2019-09-13 13:37

Sep 13, 13:37 EDT
Identified - Due to a fiber cut on the statewide research and education network (NCREN) users may experience slow response from systems or slow load times for web sites hosted outside the Duke network.

MCNC, which manages the NCREN network, is working with the carrier to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about MCNC/NCREN visit the following web page: https://www.mcnc.org/about

Duke Box (Box.com) - Confirmed Service Issue

Thu, 2019-09-12 11:58

Sep 12, 11:58 EDT
Identified - Duke Box (Box.com) is unavailable for all users.

OIT staff are working with the vendor to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duke Box visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duke-box

HouseGG Dorm - Possible Network Outage

Wed, 2019-09-11 09:45

Sep 11, 09:43 EDT
Investigating - OIT is investigating reports of a possible network outage at HouseGG Dorm. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Off Campus Resources/Sites - Confirmed Service Issue

Wed, 2019-09-11 09:16

Sep 11, 09:16 EDT
Identified - Due to a fiber cut on the statewide research and education network (NCREN) users may experience slow response from systems or slow load times for web sites hosted outside the Duke network.

MCNC, which manages the NCREN network, is working with the carrier to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about MCNC/NCREN visit the following web page: https://www.mcnc.org/about

LSRC - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-09-11 08:30

THIS IS A SCHEDULED EVENT Sep 11, 08:30 - 09:30 EDT

Sep 5, 10:15 EDT
Scheduled - Wireless and wired connectivity in the LSRC (308 Research Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Cvent - Confirmed Service Issue

Mon, 2019-09-09 11:40

Sep 9, 11:40 EDT
Identified - OIT has confirmed a service issue with Cvent. Authorized Duke users are unable to access the service.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Cvent visit OIT's web page: https://oit.duke.edu/what-we-do/applications/cvent

Duke@Work and SAP ECC Systems - Maintenance

Sat, 2019-09-07 03:00

THIS IS A SCHEDULED EVENT Sep 7, 03:00 - 07:00 EDT

Sep 4, 11:16 EDT
Scheduled - Duke@Work and SAP ECC Systems have maintenance scheduled. Users will be unable to access ECC and some Duke@work functions during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP visit the following web page: https://finance.duke.edu/systems/sap

SuccessFactors Applicant Tracking and Onboarding - Maintenance

Fri, 2019-09-06 22:00

THIS IS A SCHEDULED EVENT Sep 6, 22:00 EDT  -  Sep 7, 06:00 EDT

Sep 6, 16:05 EDT
Scheduled - SuccessFactors Applicant Tracking and Onboarding will be unavailable for scheduled maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SuccessFactors visit the following web page: https://hr.duke.edu/managers/recruitment/successfactors

Office 365 - Confirmed Service Issue

Fri, 2019-09-06 15:36

Sep 6, 15:36 EDT
Identified - OIT has confirmed a service issue with Office 365.

We're getting reports that search is not working in office 365 exchange online. Some users are unable to perform searches using multiple Exchange Online protocols.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Bostock Library - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-09-04 08:30

THIS IS A SCHEDULED EVENT Sep 4, 08:30 - 09:30 EDT

Sep 3, 08:32 EDT
Scheduled - Wireless and wired connectivity in Bostock Library (411 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Cisco Jabber - Maintenance

Tue, 2019-09-03 20:00

THIS IS A SCHEDULED EVENT Sep 3, 20:00 - 22:00 EDT

Aug 28, 10:33 EDT
Scheduled - Cisco Jabber has maintenance scheduled.

Users will be able to access normal, one-to-one chat functions, but group chat functions will be unavailable. Ad-hoc group chats will be able to be created and used if necessary.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber

Verizon Wireless - Confirmed Service Issue

Tue, 2019-09-03 12:35

Sep 3, 12:35 EDT
Identified - OIT has confirmed a service issue with Verizon wireless coverage on campus. Users may experience coverage issues for in-building Verizon cell phone services. Other carriers are not impacted.

The vendor, Verizon, is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

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