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Updated: 5 min ago

GitLab - Maintenance

Mon, 2020-06-22 08:00

THIS IS A SCHEDULED EVENT Jun 22, 08:00 - 10:00 EDT

May 27, 10:45 EDT
Scheduled - GitLab (gitlab.oit.duke.edu) will be unavailable for approximately 5 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about GitLab visit OIT's web page: https://oit.duke.edu/what-we-do/applications/gitlab

API Healthcare - Maintenance

Thu, 2020-06-18 01:00

THIS IS A SCHEDULED EVENT Jun 18, 01:00 - 06:00 EDT

May 29, 13:43 EDT
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

SISS PeopleSoft Applications - Maintenance

7 hours 23 min ago

THIS IS A SCHEDULED EVENT May 30, 06:00 - 17:00 EDT

May 27, 10:30 EDT
Scheduled - The SISS PeopleSoft applications listed below will be unavailable during the maintenance window:

Dukehub.duke.edu
csrpt.siss.duke.edu
soc.siss.duke.edu
m.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

Zoom Meetings - Required Client Upgrade

Fri, 2020-05-29 08:00

THIS IS A SCHEDULED EVENT May 29, 08:00 EDT  -  Jun 2, 08:00 EDT

May 27, 09:18 EDT
Scheduled - Zoom Meeting client versions of 5.0 or greater will be required to join meetings after May 30th. If you attempt to join a Zoom Meeting without an upgraded client after May 30th you will be unable to do so.

To check your desktop client version click your profile picture then select 'Help - About Zoom.' On a mobile client click the Settings (gear) icon and select 'About-Zoom.'

After checking your client version if you need to download the latest version please visit the following web site: https://zoom.us/download

If you have any questions please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom Meetings visit OIT's web page: https://oit.duke.edu/what-we-do/applications/zoom-meetings

Call Center Services - Maintenance

Thu, 2020-05-28 22:00

THIS IS A SCHEDULED EVENT May 28, 22:00 EDT  -  May 29, 00:00 EDT

May 20, 10:34 EDT
Scheduled - Call Center Services has maintenance scheduled. There is no anticipated impact.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services

Cisco Jabber - Maintenance

Tue, 2020-05-26 21:00

THIS IS A SCHEDULED EVENT May 26, 21:00 - 23:00 EDT

May 20, 10:11 EDT
Scheduled - Cisco Jabber has maintenance scheduled. Users may be logged off during the maintenance window, but will be able to immediately log back in.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber

SAP Systems - Maintenance

Sat, 2020-05-23 06:00

May 23, 06:00 EDT
Completed - The scheduled maintenance has been completed.

May 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 22, 10:13 EDT
Scheduled - The following SAP Systems have maintenance scheduled:

Duke@Work
Duke@Work Mobile
Buy@Duke
ECC BW (Budget System)
DADD

Users will be unable to access the systems functions during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SAP visit the following web page: https://finance.duke.edu/systems/sap

Cisco Jabber - Maintenance

Thu, 2020-05-21 21:00

THIS IS A SCHEDULED EVENT May 21, 21:00 EDT  -  May 22, 00:00 EDT

May 13, 11:11 EDT
Scheduled - Cisco Jabber has maintenance scheduled. Users may be logged off during the maintenance window, but will be able to immediately log back in.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber

Network Registration Administration (dukereg-admin.oit.duke.edu) - Maintenance

Thu, 2020-05-21 17:00

THIS IS A SCHEDULED EVENT May 21, 17:00 - 20:00 EDT

May 13, 11:40 EDT
Scheduled - Network Registration adminstration (dukereg-admin.oit.duke.edu) has maintenance scheduled. Access to dukereg-admin.oit.duke.edu will be intermittently unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Network Registration visit OIT's web page: https://oit.duke.edu/what-we-do/services/network-registration

Virtual Server Hosting - Scheduled Maintenance

Wed, 2020-05-20 07:00

THIS IS A SCHEDULED EVENT May 20, 07:00 - 10:00 EDT

May 15, 13:59 EDT
Scheduled - Virtual Server Hosting will be upgrading vCenter to it's latest version.

During the upgrade users will not be able to create or edit new VMs through Clockworks and there will be no direct console access. The VMs will continue to run as normal during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: http://oit.duke.edu/help/index.php

Voice Mail - Maintenance

Tue, 2020-05-19 20:30

THIS IS A SCHEDULED EVENT May 19, 20:30 - 22:30 EDT

May 13, 11:08 EDT
Scheduled - Voice Mail has maintenance scheduled. There will be a brief, 5 minute window during the maintenance when users will not be able to access their voice mail through the Jabber client.

There is no anticipated service impact during the maintenance window. If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Voice Mail visit OIT's web page: https://oit.duke.edu/what-we-do/applications/voice-mail

Chesterfield - Network Maintenance

Tue, 2020-05-19 05:00

THIS IS A SCHEDULED EVENT May 19, 05:00 - 07:00 EDT

May 13, 11:20 EDT
Scheduled - Chesterfield network connectivity and phone services will be unavailable for during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Sites@Duke (WordPress) - Confirmed Service Issue

Mon, 2020-05-18 11:09

May 18, 11:09 EDT
Update - We are continuing to work on a fix for this issue.

May 18, 11:06 EDT
Identified - Identified - OIT has confirmed a service issue with shibboleth services on Sites@Duke. This issue is also preventing domain mapped sites from loading properly.

Duke Web Services is currently working on restoring the service.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

DukeCapture/Panopto - Scheduled Maintenance

Mon, 2020-05-18 08:00

THIS IS A SCHEDULED EVENT May 18, 08:00 - 18:00 EDT

May 13, 11:30 EDT
Scheduled - DukeCapture/Panopto will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeCapture/Panopto visit OIT's web page: https://oit.duke.edu/help/articles/kb0024107

Phone Services (VoIP) - Maintenance

Sun, 2020-05-17 13:00

THIS IS A SCHEDULED EVENT May 17, 13:00 - 19:00 EDT

May 15, 16:24 EDT
Scheduled - Phone Services (VoIP) has maintenance scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services

ePrint - Maintenance

Fri, 2020-05-15 09:00

THIS IS A SCHEDULED EVENT May 15, 09:00 - 09:45 EDT

May 13, 11:14 EDT
Scheduled - ePrint maintenance has been scheduled. Uniprint and mobile print services will be unavailable for approximately 30 minutes during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about ePrint visit OIT's web page: https://oit.duke.edu/what-we-do/applications/eprint

VoIP Phone Service - Confirmed Service Issue

Thu, 2020-05-14 21:47

May 14, 21:47 EDT
Identified - OIT has confirmed a service issue with VoIP phone service. Users may not be able to place or receive calls on their VoIP phones.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about phone service visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services

Call Center Services - Maintenance

Thu, 2020-05-14 20:00

THIS IS A SCHEDULED EVENT May 14, 20:00 EDT  -  May 15, 04:00 EDT

May 13, 11:04 EDT
Scheduled - Call Center Services has maintenance scheduled. Agents may be logged off and will need to log back on during the maintenance period, but no active calls will be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Call Center Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/call-center-services

Zoom Meetings - Confirmed Service Issue

Fri, 2020-05-08 15:07

May 8, 15:07 EDT
Identified - OIT has confirmed a service issue with Zoom Meetings. There are higher than normal cloud recording and transcription processing times.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Zoom Meetings visit OIT's web page: https://oit.duke.edu/what-we-do/applications/zoom-meetings

Locksmith - Maintenance

Thu, 2020-05-07 08:00

THIS IS A SCHEDULED EVENT May 7, 08:00 - 09:00 EDT

May 6, 10:24 EDT
Scheduled - Locksmith (locksmith.oit.duke.edu) will be unavailable during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

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