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Updated: 19 sec ago

Multiple Locations - Possible Network Disruption Due To Power Generator Testing

Fri, 2019-01-25 05:00

THIS IS A SCHEDULED EVENT Jan 25, 05:00 - 08:00 EST

Jan 18, 07:34 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

Gross Hall (140 Science Dr)
Wilson Recreation Center (330 Towerview Dr)
Bryan Center (125 Science Dr)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Multiple Locations - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-01-23 08:30

THIS IS A SCHEDULED EVENT Jan 23, 08:30 - 09:30 EST

Jan 17, 08:33 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

French Science (124 Science Dr)
Biological Sciences (130 Science Dr)

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Sands Drive Parking Garage - Possible Network Disruption Due To Power Generator Testing

Tue, 2019-01-22 13:00

THIS IS A SCHEDULED EVENT Jan 22, 13:00 - 14:00 EST

Jan 16, 07:33 EST
Scheduled - Wireless and wired connectivity in the Sands Drive Parking Garage (1 Sands Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

PHISHING ALERT

Thu, 2019-01-17 15:56

Jan 17, 15:56 EST
Resolved - The IT Security Office has received reports of a phishing attack with the subject line "(919) 684-8111 left you a voice mesage" purportedly allowing the recipient to retrieve a voice message.

Visit https://security.duke.edu/node/326 to view the phishing email.

If you have received the message, please delete without replying. If you have replied, please contact the OIT Service Desk at (919) 684-2200.

West Campus Residence Halls - Possible Network Disruption Due To Power Generator Testing

Thu, 2019-01-17 13:00

THIS IS A SCHEDULED EVENT Jan 17, 13:00 - 14:00 EST

Jan 15, 07:16 EST
Scheduled - Wireless and wired connectivity in the West Campus Residence Halls maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

API Healthcare - Maintenance

Thu, 2019-01-17 01:00

THIS IS A SCHEDULED EVENT Jan 17, 01:00 - 06:00 EST

Jan 16, 07:28 EST
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

CIEMAS - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-01-16 08:30

THIS IS A SCHEDULED EVENT Jan 16, 08:30 - 09:30 EST

Jan 14, 07:17 EST
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Phone Services - Maintenance

Tue, 2019-01-15 22:00

THIS IS A SCHEDULED EVENT Jan 15, 22:00 - 23:00 EST

Jan 15, 13:56 EST
Scheduled - OIT has scheduled maintenance for Phone Services

There is no anticipated service impact during the maintenance window. If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Phone Services visit OIT's web page: https://oit.duke.edu/what-we-do/services/phone-services

Off Campus Resources/Sites - Confirmed Service Issue

Tue, 2019-01-15 16:56

Jan 15, 16:36 EST
Update - We are continuing to work on a fix for this issue.

Jan 15, 16:19 EST
Identified - Due to an off campus fiber cut users may experience slow response from systems or slow load times for web sites hosted outside the Duke network.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Multiple Locations - Possible Network Disruption Due To Power Generator Testing

Tue, 2019-01-15 08:30

THIS IS A SCHEDULED EVENT Jan 15, 08:30 - 15:00 EST

Jan 11, 07:25 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

Rubenstein Hall (302 Towerview Dr) 8:30 am - 9:30 am
Sanford School of Public Policy (201 Science Dr) 9:30 am - 10:30 am
Keller Center - Fuqua School of Business (220 Science Dr) 1 pm - 3 pm

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

SSL Certificate Issuance - Confirmed Service Issue

Mon, 2019-01-14 15:07

Jan 14, 15:07 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with SSL certificate issuance has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help

Jan 14, 14:51 EST
Identified - OIT has confirmed a service issue with SSL certificate issuance. SSL certificates cannot be issued via Locksmith or the vendor's web interface.

The vendor (Sectigo) is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SSL certificates visit OIT's web page: https://oit.duke.edu/what-we-do/applications/ssl-certificate

Student Wellness Center - Possible Network Disruption Due To Power Generator Testing

Mon, 2019-01-14 08:30

THIS IS A SCHEDULED EVENT Jan 14, 08:30 - 09:30 EST

Jan 10, 07:58 EST
Scheduled - Wireless and wired connectivity in the Student Wellness Center maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Library Service Center - Possible Network Disruption Due To Power Generator Testing

Fri, 2019-01-11 10:00

THIS IS A SCHEDULED EVENT Jan 11, 10:00 - 11:00 EST

Jan 9, 07:17 EST
Scheduled - Wireless and wired connectivity in Library Service Center (5 Anson St) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Multiple Locations - Possible Network Disruption Due To Power Generator Testing

Thu, 2019-01-10 13:30

THIS IS A SCHEDULED EVENT Jan 10, 13:30 - 15:30 EST

Jan 8, 07:25 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

Duke Lemur Center (350 Lemur Ln) 1:30 pm - 2:30 pm
Nocturnal Lab Module (314 Lemur Ln) 2:30 pm - 3:30 pm

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Authentication - Service Issue

Thu, 2019-01-10 12:36

Jan 10, 12:36 EST
Monitoring - OIT will continue to monitor the service but initial indications are that the issue with authentication has been resolved.

If you are still experiencing service issues please report those to the OIT Service Desk: https://oit.duke.edu/help

Jan 10, 12:16 EST
Identified - OIT has confirmed a service issue with authentication. User will experience login failures to most services including DukeBlue and web sites that use Shib.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Jan 10, 12:00 EST
Update - We are continuing to investigate this issue.

Jan 10, 11:56 EST
Investigating - OIT staff are currently investigating reports of service issues with authentication. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Voice Mail - Maintenance

Wed, 2019-01-09 23:00

THIS IS A SCHEDULED EVENT Jan 9, 23:00 EST  -  Jan 10, 03:00 EST

Jan 7, 09:25 EST
Scheduled - Voice Mail has maintenance scheduled. There will be a period of 5-10 minutes during the maintenance window when users will be unable to leave or check voicemail.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Voice Mail visit OIT's web page: https://oit.duke.edu/what-we-do/applications/voice-mail

Multiple Locations - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-01-09 05:00

THIS IS A SCHEDULED EVENT Jan 9, 05:00 - 11:00 EST

Jan 7, 07:36 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

Brodhead Center (416 Chapel Dr) 5 am - 6 am
Levine Science Research Center (LSRC) (308 Research Dr) 8:30 am - 9:30 am
Environment Hall (9 Circuit Dr) 9:30 am - 10:30 am
Keck Life Sciences Research Laboratory (101 Circuit Dr) 10:30 am -11 am

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Outlook Search Results

Tue, 2019-01-08 10:01

Jan 8, 10:01 EST
Identified - A recent update caused an issue in the Outlook client where the "sender" name is not appearing in search results. As a workaround users can search using Outlook on the web.

The vendor, Microsoft, is deploying a fix but there is no estimated time to resolution.

If you have questions about this issue or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Office 365 visit OIT's web page: https://oit.duke.edu/what-we-do/applications/office-365

Multiple Locations - Possible Network Disruption Due To Power Generator Testing

Tue, 2019-01-08 09:30

THIS IS A SCHEDULED EVENT Jan 8, 09:30 - 14:00 EST

Jan 4, 07:31 EST
Scheduled - Due to planned building generator testing by Facilities Management wireless and wired connectivity maybe intermittently unavailable in the following locations:

Center for Athletic Excellence (107 Whitford Dr) 9:30 am - 10:30 am
Schwartz-Butters Athletic Center (306 Towerview Dr) 10:30 am - 11:30 am
Cameron Indoor Stadium (115 Whitford Dr) 1 pm - 2 pm

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

PeopleSoft Campus Solutions - Scheduled Maintenance

Sat, 2019-01-05 06:00

THIS IS A SCHEDULED EVENT Jan 5, 06:00 - 17:00 EST

Jan 3, 11:04 EST
Scheduled - SISS PeopleSoft (Dukehub.duke.edu, soc.siss.duke.edu and applicants.siss.duke.edu) will be unavailable from 6 AM until approximately 5 PM for maintenance on Saturday, 1/5/19. Reporting environment (csrpt.siss.duke.edu) will be unavailable from 6 AM Saturday, 1/5/19 through 9 AM Sunday, 1/6/19

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

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