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Updated: 38 min 57 sec ago

API Healthcare - Maintenance

10 hours 31 min ago

THIS IS A SCHEDULED EVENT Apr 18, 01:00 - 06:00 EDT

Apr 15, 08:00 EDT
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

CIEMAS - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-04-17 08:30

THIS IS A SCHEDULED EVENT Apr 17, 08:30 - 09:30 EDT

Apr 15, 08:04 EDT
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

WebEx Teams - Confirmed Service Issue

Tue, 2019-04-16 10:25

Apr 16, 10:25 EDT
Identified - OIT has confirmed login issues with WebEx Teams.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about WebEx Teams visit OIT's web page: https://oit.duke.edu/what-we-do/applications/webex-teams

Sites.duke.edu/Wordpress

Fri, 2019-04-12 01:34

Apr 12, 01:34 EDT
Update - We are continuing to work on a fix for this issue.

Apr 12, 01:32 EDT
Identified - OIT has confirmed a service sites.duke.edu. users will be unable to reach sites.duke.edu.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about (sites.duke.edu/wordpress) visit OIT's web page: (URL)

Apr 12, 01:21 EDT
Investigating - Sites.duke.edu
OIT staff are currently investigating reports of service issues

DukeWiki - Emergency Maintenance

Wed, 2019-04-10 13:49

Apr 10, 13:49 EDT
Identified - OIT is still performing emergency maintenance on DukeWiki (wiki.duke.edu). Unfortunately there is no estimated time to resolution.

If you have questions about this emergency maintenance please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki

American Tobacco Campus (ATC) - Power Outage

Wed, 2019-04-10 12:24

Apr 10, 12:24 EDT
Update - Please monitor Duke's emergency web site for updates: http://emergency.duke.edu/

Apr 10, 12:12 EDT
Identified - Duke Power has instructed ATC building management that they will be conducting necessary emergency maintenance on the downtown grid related to this morning's gas explosion. The ATC will likely lose power as a result for an undetermined amount of time.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

DukeWiki - Emergency Maintenance

Wed, 2019-04-10 10:30

Apr 10, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 10, 10:17 EDT
Scheduled - DukeWiki (wiki.duke.edu) will be unavailable due to emergency maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki

LSRC - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-04-10 08:30

THIS IS A SCHEDULED EVENT Apr 10, 08:30 - 09:30 EDT

Apr 4, 09:11 EDT
Scheduled - Wireless and wired connectivity in the LSRC (308 Research Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

www.qualtrics.com

Tue, 2019-04-09 23:34

Apr 9, 23:34 EDT
Identified - OIT has confirmed a service issue with www.qualtrics.com.

Qualtrics support are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

RTP - DukeEnergy Emergency Maintenance

Tue, 2019-04-09 20:00

THIS IS A SCHEDULED EVENT Apr 9, 20:00 - 23:00 EDT

Apr 9, 19:05 EDT
Scheduled - We are aware of power work that will be performed in Research Triangle Park between 8-11 PM this evening. Our ISP has told us that they do not expect network connectivity to be impacted, however it is possible that there may be some disruption.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Power and Network Outages - Confirmed Service Issue

Thu, 2019-04-04 17:25

Apr 4, 17:25 EDT
Identified - OIT has confirmed there was a power outage that impacted portions of campus. The power outage caused wide spread network outages. Service should be returning to normal but it may take some time for all areas to regain network connectivity.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Duke Box - Confirmed Service Issue

Wed, 2019-04-03 13:20

Apr 3, 13:20 EDT
Identified - The vendor has confirmed a service issue with Duke Box: https://status.box.com/incidents/5r3z2k7zf4xt

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Duke Box visit OIT's web page: https://oit.duke.edu/what-we-do/applications/duke-box

Bostock Library - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-04-03 08:30

THIS IS A SCHEDULED EVENT Apr 3, 08:30 - 09:30 EDT

Apr 1, 09:50 EDT
Scheduled - Wireless and wired connectivity in Bostock Library (411 Chapel Dr) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

web.duke.edu Resolved

Mon, 2019-04-01 22:13

Apr 1, 22:13 EDT
Resolved - OIT has monitored the service and can confirm that the issue with web.duke.edu has been resolved.

There was a temporary loss of service between 9:40pm and 10:00 pm for web.duke.edu/pathology , web.duke.edu/anatomy and web.duke.eru/histology.

If you are still experiencing service issues please contact the OIT Service Desk: https://oit.duke.edu/help

VPN - Maintenance

Mon, 2019-04-01 06:00

THIS IS A SCHEDULED EVENT Apr 1, 06:00 - 06:30 EDT

Mar 27, 10:35 EDT
Scheduled - VPN maintenance has been scheduled. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about VPN visit OIT's web page: https://oit.duke.edu/what-we-do/services/vpn

Duke Libraries web page - Possible Service Issue

Sat, 2019-03-30 23:57

Mar 30, 23:56 EDT
Investigating - OIT staff are currently investigating reports of service issues with Duke Libraries web page. We will post additional details as they become available.

Some links and web site functionality is still available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

SSL Certificate Issuance - Maintenance

Sat, 2019-03-30 20:00

THIS IS A SCHEDULED EVENT Mar 30, 20:00 - 22:00 EDT

Mar 29, 14:42 EDT
Scheduled - Due to vendor maintenance SSL certificates will not be issued via the automated Locksmith process or the manual SSL certificate issuance process.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SSL certificate issuance visit OIT's web page: https://oit.duke.edu/what-we-do/applications/ssl-certificate

API Healthcare (Time and Attendance) - Possible Service Issue

Fri, 2019-03-29 07:00

Mar 29, 07:00 EDT
Investigating - University IT staff are currently investigating reports of service issues with API Healthcare (Time and Attendance). We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about API Healthcare (Time and Attendance) visit the following web page: https://finance.duke.edu/systems/work/api

SISS PeopleSoft Applications - Maintenance

Thu, 2019-03-28 22:00

THIS IS A SCHEDULED EVENT Mar 28, 22:00 EDT  -  Mar 29, 01:00 EDT

Mar 28, 10:40 EDT
Scheduled - The SISS PeopleSoft applications listed below will be unavailable from 10 PM Thursday, 3/28/19 through 1 AM Friday, 3/29/19.

Dukehub.duke.edu
soc.siss.duke.edu
Applicants.siss.duke.edu
m.siss.duke.edu
csrpt.siss.duke.edu

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about PeopleSoft Interaction Hub and Campus Solutions visit OIT's web page: http://sissoffice.duke.edu

DukeCard and iOS 12.2/WatchOS 5.2 - Express Mode Toggle Required

Thu, 2019-03-28 15:45

Mar 28, 15:45 EDT
Completed - The scheduled maintenance has been completed.

Mar 28, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 28, 15:16 EDT
Scheduled - Current Mobile DukeCard users with the mobile credential already installed on their Apple device should be aware of a functionality change related to their Apple Wallet when they upgrade to iOS 12.2 or watchOS 5.2. New users are not affected as they will have to perform these upgrades on their devices before installing their mobile credential for the first time.

When you upgrade, your Apple Wallet does not recognize that Touch ID or Face ID is enabled. You will need to toggle the Express Mode setting to resolve the issue. There are a few simple steps you need to take that are outlined on the following web site:

https://dukecard.duke.edu/mobile-dukecard/dukecard-and-ios-122watchos-52-express-mode-toggle-required

Apple is currently working on a fix which will be released as soon as it is available. In the meantime, if you have questions or need help, contact the OIT Service Desk for assistance: https://oit.duke.edu/help

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