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Updated: 57 min 50 sec ago

Fitz East Data Center Network - Maintenance

Mon, 2019-06-24 08:00

THIS IS A SCHEDULED EVENT Jun 24, 08:00 EDT  -  Jun 28, 08:00 EDT

Jun 21, 06:44 EDT
Scheduled - OIT has scheduled maintenance for the Fitz East data center network. The maintenance will be taking place during business hours over a 4 day period. There is no anticipated service impact during the maintenance window.

If you experience issues during or after the maintenance window please contact the OIT Service Desk: https://oit.duke.edu/help

Spok Paging - Maintenance

Sun, 2019-06-23 00:01

THIS IS A SCHEDULED EVENT Jun 23, 00:01 - 01:01 EDT

Jun 20, 11:49 EDT
Scheduled - Spok Paging has maintenance scheduled. Physical pagers will not receive pages for approximately 20-25 minutes during the maintenance window. Other Spok paging applications will not be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

DukeWiki - Maintenance

Fri, 2019-06-21 18:00

THIS IS A SCHEDULED EVENT Jun 21, 18:00 - 20:00 EDT

Jun 12, 10:46 EDT
Scheduled - DukeWiki will be unavailable for approximately 2 hours during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about DukeWiki visit OIT's web page: https://oit.duke.edu/what-we-do/applications/dukewiki

Phones - Confirmed Service Issue

Thu, 2019-06-20 02:20

Jun 20, 02:20 EDT
Identified - OIT has confirmed a service issue with our primary carrier is experiencing a regional outage impacting all calls, they are aware and working to restore services. Outbound services for Duke locations are working through our secondary carriers.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

API Healthcare - Maintenance

Thu, 2019-06-20 01:00

THIS IS A SCHEDULED EVENT Jun 20, 01:00 - 06:00 EDT

Jun 19, 07:16 EDT
Scheduled - API Healthcare (Time and Attendance and Scheduling) will be unavailable for regularly scheduled maintenance.

Employees will be able to use the badge readers during the maintenance but the remainder of the application will be unavailable. This includes all time and attendance, scheduling, quickbadge and timecall functionality.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

NAS - Maintenance

Wed, 2019-06-19 20:00

THIS IS A SCHEDULED EVENT Jun 19, 20:00 EDT  -  Jun 20, 09:00 EDT

Jun 12, 10:43 EDT
Scheduled - NAS maintenance has been scheduled for the following hosts:

•cx4-fe-nas01.oit.duke.edu
•homedir.oit.duke.edu
•oit-arch-fe11.oit.duke.edu
•oit-nas-fe01.oit.duke.edu
•oit-nas-fe02.oit.duke.edu
• oit-nas-fe05.oit.duke.edu
•oit-nas-fe10.oit.duke.edu
•oit-nas-fe11.oit.duke.edu
• secure-nas-fe01.oit.duke.edu
• secure-nas-fe11.oit.duke.edu
• ssri-nas-fe01.oit.duke.edu
•ssri-nas-fe11.oit.duke.edu
•tts-nas.oit.duke.edu

NAS hosts NOT affected by this maintenance include:
•oit-nas-arch-*
•oit-nas-fe03.oit.duke.edu
•oit-nas-fe12.oit.duke.edu
•oit-nas-fe13.oit.duke.edu
•oit-nas-nb01.oit.duke.edu
•oit-nas-nb02.oit.duke.edu
•oit-nas-nb12.oit.duke.edu
•oit-nas-tel11.oit.duke.edu
•oit-nas-tsm-*

Users may experience brief interruptions in their ability to connect to NAS file systems during the 3 rolling reboots that are required.

For information on how to test your NAS share visit the following link: https://duke.service-now.com/kb_view.do?sysparm_article=KB0027903

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about NAS visit OIT's web page: https://oit.duke.edu/help/articles/nas-archive

CIEMAS - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-06-19 08:30

THIS IS A SCHEDULED EVENT Jun 19, 08:30 - 09:30 EDT

Jun 17, 08:41 EDT
Scheduled - Wireless and wired connectivity in CIEMAS (101 Science Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Telepresence - Maintenance

Tue, 2019-06-18 20:00

THIS IS A SCHEDULED EVENT Jun 18, 20:00 - 21:00 EDT

Jun 18, 10:26 EDT
Scheduled - Telepresence has maintenance scheduled.

There is no anticipated service impact during the maintenance window. But if you experience any service issues during the maintenance please contact the OIT Service Desk: http://oit.duke.edu/help/index.php

SSL Certificate Issuance - Confirmed Service Issue

Tue, 2019-06-18 13:26

Jun 18, 13:26 EDT
Identified - OIT has confirmed a service issue with SSL certificate issuance. SSL certificates cannot be issued via Locksmith or via the Certificate Manager application. Previously issued SSL certificates are not impacted by this outage.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about SSL certificate issuance visit OIT's web page: https://oit.duke.edu/what-we-do/applications/ssl-certificate

Spok Mobile - Confirmed Service Issue

Tue, 2019-06-18 10:04

Jun 18, 10:04 EDT
Identified - DHTS has confirmed a service issue with Spok Mobile. Users may not receive 'pages' on their mobile device via the Spok Mobile application. Wide area paging, paging web, and email2page are not impacted by this outage.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Network (Smith Warehouse) - Possible Service Issue

Tue, 2019-06-18 09:02

Jun 18, 09:02 EDT
Investigating - OIT staff are currently investigating reports of a network outage at Smith Warehouse. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Telepresence - Maintenance

Mon, 2019-06-17 20:00

THIS IS A SCHEDULED EVENT Jun 17, 20:00 - 21:00 EDT

Jun 17, 12:30 EDT
Scheduled - Telepresence has maintenance scheduled.

There is no anticipated service impact during the maintenance window. But if you experience any service issues during the maintenance please contact the OIT Service Desk: http://oit.duke.edu/help/index.php

Jabber - Confirmed Service Issue

Fri, 2019-06-14 11:03

Jun 14, 11:03 EDT
Identified - OIT has confirmed a service issue with Jabber instant messaging. Users not on the Duke network are required to use the VPN to connect to the Jabber instant messaging service. Jabber phone and voicemail services continue to work without a VPN connection.

OIT staff are working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

For more information about Jabber visit OIT's web page: https://oit.duke.edu/what-we-do/applications/jabber

One City and Imperial Center - Possible Network Outage

Thu, 2019-06-13 07:55

Jun 13, 07:55 EDT
Identified - OIT is investigating reports of a possible network outage at One City and Imperial Center. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

LSRC - Possible Network Disruption Due To Power Generator Testing

Wed, 2019-06-12 08:30

THIS IS A SCHEDULED EVENT Jun 12, 08:30 - 09:30 EDT

Jun 6, 14:45 EDT
Scheduled - Wireless and wired connectivity in the LSRC (308 Research Drive) maybe intermittently unavailable due to planned building generator testing by Facilities Management.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

SPOK Paging - Paging Delays

Tue, 2019-06-11 11:06

Jun 11, 11:06 EDT
Identified - SPOK paging is currently experiencing issues with physical pagers. Pages are processing but are delayed. The Spok Mobile, Paging web, and Email2Page services are not affected.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

Load Balancing - Maintenance

Mon, 2019-06-10 21:00

THIS IS A SCHEDULED EVENT Jun 10, 21:00 - 22:00 EDT

Jun 10, 13:15 EDT
Scheduled - OIT has scheduled maintenance for the Load Balancing environment. There is no anticipated service impact during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Core Network - Maintenance

Mon, 2019-06-10 20:00

THIS IS A SCHEDULED EVENT Jun 10, 20:00 EDT  -  Jun 11, 06:00 EDT

Jun 5, 10:42 EDT
Scheduled - The core network will be undergoing maintenance which may cause brief outages on the following networks: residential, international, and visitor

The residential network is used for wired connections in the residence halls as well as student projects in the Duke VCM environment. The international network routes traffic from remote sites such as DKU and Singapore. The visitor network is used for DukeVisitor wireless.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Service Desk: https://oit.duke.edu/help

Wireless and Wired Connectivity Bryan Center

Mon, 2019-06-10 17:41

Jun 10, 17:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 10, 17:23 EDT
Investigating - OIT staff are currently investigating reports of service issues with Wireless and Wired Connectivity. We will post additional details as they become available.

If you would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

SPOK Paging - Paging Delays

Mon, 2019-06-10 12:26

Jun 10, 12:26 EDT
Identified - SPOK paging is currently experiencing issues with physical pagers. Pages are processing but are delayed. The Spok Mobile, Paging web, and Email2Page services are not affected.

The vendor is working to restore service but there is no estimated time to resolution.

If you have questions about this outage or would like to report additional service impacts please contact the OIT Service Desk: https://oit.duke.edu/help

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